Privacy policy.

Effective Date: July 1, 2025

Gentle Guides, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our services, including our website, communications, and SMS messaging.

What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, mailing address

  • Health Information: Relevant health details you provide for care coordination

  • Communication Preferences: SMS opt-in status, preferred contact methods

  • Usage Data: Website interactions, IP address, device type, browser type

How We Use Your Personal Information

We use your information to:

  • Provide care management and wellness services

  • Communicate with you via SMS, phone, or email

  • Schedule appointments and send reminders

  • Improve our services and personalize your experience

  • Comply with legal and regulatory obligationsWho We Share Your Information With

We do not sell or rent your personal information. We may share it only with:

  • Authorized healthcare providers involved in your care

  • Service providers who help us operate our business (e.g., secure messaging platforms)

  • Legal or regulatory authorities when required by law

SMS consent is not shared with third parties.

📱 SMS Communications Terms and Conditions

By providing your mobile number and opting in, you consent to receive SMS messages from Gentle Guides, LLC related to your care and services. You can opt out at any time by replying “STOP.” (example appointment reminders, order alerts, account notifications etc.). The Terms & Conditions must also include:

  • Messaging frequency may vary and include messages such as appointment reminders and health check ins.

  • Message and data rates may apply.

  • To opt out at any time, text STOP.

  • For assistance, text HELP or visit our website at www.gentleguides.org.

  • Visit https://www.gentleguides.org/privacy-policy-1 for privacy policy and for Terms of Service.

SMS consent is not shared with third parties or affiliates.